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How to Win Over Difficult Customers with Empathy and Kindness

October 17, 2018 @ 11:30 am - 1:00 pm

  • The workshop begins with an overview of PEAK Values (Persistence, Empathy, Authenticity and Kindness).
  • You will learn how to incorporate a values-based-approach for your business (what it looks like, how to achieve it, the benefits)
  • The bulk of the time will be spent exploring Empathy & Kindness – research, case studies, personal stories and facilitated discussion with all workshop participants.
  • The workshop will include an opportunity for you to draft an initial action plan for your business with time for Q&A


BBB Pacific Southwest


Better Business Bureau
1010 E Missouri Ave
Phoenix, AZ 85014 United States
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